IT Support SLA
Many IT companies offer restricted services to their customers, which means that clients often have to engage with several providers to manage their IT support services.
...Now Imagine an IT Support company that can do it all...
VAST TECH is your all in one leading IT company based in Johannesburg, well qualified to present professional IT support SLA (Service Level Agreements) to South African based companies. We provide you with a comprehensive and an all-inclusive solution, ensuring that your business is always operating at its optimum. As respected providers of IT support services, we pride ourselves on delivering affordable, top rated expertise to your company, at its peak.
We imagine the IT world to be a jungle, which is constantly evolving and VAST TECH being the King of the Jungle, our goal is to lead you into the world of Technology, ensuring you peace of mind that you are in the capable hands of a team of professionals who go above and beyond the call of duty to protect your business’ data, systems and connectivity. We strive on building a strong foundation of customer service and relations with you therefore having an IT support SLA with us is beneficial to the well-being of your business. As a client of VAST TECH, you are always made a priority and our loyalty will always lie with you.
Our Service Level Agreements are inclusive of the following for your business needs:
- Backup Monitoring
 - Computer Maintenace
 - Server Maintenance
 - Managed Security
 
- Vendor Management
 - Consulting and Project Planning
 - Unlimited Helpdesk Support
 - Unlimited Remote Support for Desktops, Networks and Servers
 
- Unlimited Onsite Support for Desktops, Networks and Servers
 - Unlimited User Administration, System Add, Moves and Changes
 - Preventative Maintenance with 24/7 Monitoring and Alerting
 - Monthly Health Checks and Performance Tune-Ups
 
Request a call back
We’d love to hear from you, request a call back and one of our consultants will get in touch.
								